Our dedicated guest services team is available 24 hours a day, 7 days a week to assist with reservations, enquiries, event planning, and everything in between.
Our Location
Hotel Double Dee
East Africa · Exact address provided on booking
Phone & WhatsApp
+254 700 000 000
Available 24/7 · WhatsApp accepted
info@hoteldoubledee.com
Response within 4 business hours
Reservations
reservations@hoteldoubledee.com
For room and dining bookings
Events & Conferences
events@hoteldoubledee.com
For event and conference bookings
A Strategic Investment Of
Sentinel Prime Holdings Limited
Hotel Double Dee is a flagship hospitality investment of Sentinel Prime Holdings Limited — a diversified holding company with interests spanning hospitality, healthcare, security, real estate, agriculture, transport, trade, and construction.
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Everything you need to know before your stay at Hotel Double Dee.
What are the check-in and check-out times?
Check-in is from 2:00 PM and check-out is by 11:00 AM. Early check-in and late check-out may be arranged subject to availability — please contact our guest services team in advance.
Is breakfast included with the room rate?
Complimentary breakfast is included with Deluxe, Executive Suite, and Presidential Suite bookings. Standard and Superior room guests may add breakfast for a supplement — please enquire at booking.
Do you offer airport transfer services?
Yes, we offer luxury chauffeur-driven airport transfers in both directions. Please request this service at least 24 hours before your arrival so we can arrange the appropriate vehicle and driver.
What is your cancellation policy?
We offer free cancellation up to 48 hours before your scheduled arrival date. Cancellations made within 48 hours are subject to a one-night charge. Group and event bookings have specific cancellation terms available on request.
Are pets allowed at Hotel Double Dee?
Well-behaved pets are welcome in our designated pet-friendly rooms with prior arrangement. A pet deposit may apply. Please inform us of your pet at the time of booking so we can prepare accordingly.
Do you cater for special dietary requirements?
Absolutely. Our culinary team is fully equipped to accommodate all dietary requirements including vegetarian, vegan, gluten-free, halal, kosher, and allergy-specific menus. Please notify us at the time of reservation.
Is WiFi available throughout the hotel?
Yes, complimentary high-speed fiber-optic WiFi is available throughout all rooms, suites, public areas, conference facilities, dining venues, and recreational spaces. Password is provided at check-in.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, Amex), bank transfers, M-Pesa, and other mobile money platforms. Corporate accounts and direct billing arrangements are available for regular guests.
Do you offer corporate and group rates?
Yes, we offer preferential corporate rates, group booking discounts, and long-stay packages. Please contact our reservations team directly to discuss your requirements and receive a tailored proposal.
Can I arrange a site visit before booking an event?
We strongly encourage site visits for all prospective event clients. Our events team will walk you through all available venues, discuss configurations, and answer any questions. Site visits are available any day of the week — simply contact our events team to schedule.